Legal

Cashy Privacy Policy

How we collect, use and safeguard your personal information when you play with us.

This Cashy privacy policy sets out, in plain language, how we handle the personal details you share when you register, verify your identity or make a payment with us. We treat your data as something we are trusted to look after, not a commodity to be traded away, and this page explains exactly what that means in practice. Wherever you came from before landing here, the same rules apply across every part of our site.

We ask you to read this policy alongside our terms and our cookie policy, since together these three documents describe the full relationship between you and us. None of them is written to confuse you; each exists to answer a specific question a player might reasonably ask. If anything here feels unclear, our support team is reachable through live chat and can walk you through any clause in detail.

Cashy Launches Table Royale: A $5,000 Monthly Table Tournament

What information we collect

We collect the details you give us directly, such as your name, date of birth, email address and the payment information you use when you fund your account. Some of this is gathered automatically, including device type and basic session activity, so we can keep our site secure and working properly. We never ask for more than we need to run your account and meet our obligations.

Account and verification data

Opening an account with us means sharing basic identity details, and at certain points we may ask for documents as part of our KYC checks. This is standard practice across the industry and exists to confirm that the person playing is who they say they are. We store these documents securely and only use them for verification, account security and meeting our compliance obligations. Nobody outside the teams responsible for these checks has routine access to this material, and it is never used for marketing purposes.

Payment information

Where you choose to deposit using BTC, the transaction details associated with that payment method are recorded as part of your account history. We keep enough information to reconcile deposits and withdrawals accurately, resolve any support query quickly and satisfy our own record-keeping duties. You can read more about how funding and withdrawing works on our payment methods page, where the mechanics of each method are explained in full.

How we use your data

We use your information to operate your account, process deposits and withdrawals, run the security checks that protect both you and us, and respond when you contact our support team. We also use it to apply account-level controls you choose yourself, such as deposit limits or a period of self-exclusion, and to keep accurate records where law requires it. We do not sell personal data to third parties for their own marketing use.

Where bonus offers involve free spins or wagering requirements, we may use account data to confirm eligibility and track progress toward those conditions fairly. This is a narrow, functional use tied directly to the offer itself, described in full on our bonus types page. Outside of that, data tied to promotions is handled under the same principles as the rest of this policy.

Who we share information with

We share data only where it is necessary to run our site responsibly: with payment processors to complete transactions, with verification partners to support our KYC process, and with regulators or authorities where we are required to do so. We do not pass your details to unrelated third parties for their own commercial purposes. Any partner we work with is bound to handle your data under terms consistent with this policy.

Security measures

We apply technical and organisational safeguards designed to keep account data protected against unauthorised access, loss or misuse. Sensitive information such as verification documents and payment details is handled with restricted access, limited to the staff whose role requires it. We review our internal practices regularly so that these safeguards keep pace with how our site operates day to day. If you ever suspect unauthorised activity on your account, our live chat team is the fastest way to raise it with us.

You can ask us what information we hold about you, request corrections where something is inaccurate, and ask questions about how your data is used. Contact our support team through live chat and we will guide you through the process for your account specifically.

Yes, where you set deposit limits or choose self-exclusion, we record that choice and apply it to your account as instructed. This policy explains how that information is stored and used, while the controls themselves sit in your account settings.

Our KYC checks confirm that the person holding an account is who they claim to be, which protects both your funds and the integrity of our site. The documents you submit are used solely for this purpose and handled under the safeguards described above.

Payment records are stored with restricted access alongside your other account information, following the same security principles described in this policy. Full detail on how each payment method works sits on our payments page.

Keeping control of your account

We give you tools to manage your own relationship with our site, including deposit limits and self-exclusion, both designed to put pacing decisions in your hands. These settings are tied directly to your account data and are respected consistently across every session you play. If you ever want to adjust them, our support team can confirm the current status of your account at any time.

This Cashy privacy policy will be updated whenever our practices change in a way that affects how your data is handled, and the version published here always reflects our current approach. We encourage you to revisit this page periodically, particularly if you have questions about a specific feature of your account.